3648280 - Error Establishing External DB Connection via XDL – SAP Successfactors Incentive management

When attempting to connect to an external database via XDL in SAP SuccessFactors Incentive Management, the following error is encountered:
"Connection to external DB has not been established."

In this Knowledge Base Article, we will walk through the steps to resolve this error and establish a successful connection to the external database.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors Sales Performance Management

• • Incentive Management on Hyperscalers
  • SAP Datasphere

SAP SuccessFactors, Incentive Management, XDL, Express Data Loader, External Database Connection, Datasphere, Open SQL schema, IP allowlist, GCP environment, Connection error, Database connectivity, Troubleshooting, Network configuration, IP whitelist, Configuration settings , KBA , CEC-SAL-COM-TITAN , SPM Titan Ref Architecture and Migration Incentive Mgmt , CEC-SAL-COM , Incentive Management , CEC-SAL-COM-CDL , Express Data Loader , Problem