Symptom
In the Purchase Order (PO) approval screen of SAP S/4HANA Cloud Public Edition, there is no option for PO approvers to send messages to the previous level approvers or the PO creator.
Environment
SAP S/4HANA Cloud Public Edition
Cause
Out-of-the-box messaging or commenting functionality for Purchase Order approvers to directly communicate with previous approval levels or the PO creator is not available in the standard My Inbox app.
Resolution
When approving a document in the My Inbox app, approvers can enter a decision note that provides more information on their decision. This decision note is then displayed in the Approval Details of the corresponding document. As a configuration expert, if the approver has also enabled the sending of email notifications about the approval result, the decision note can be displayed in the emails as well.
Selected recipients can receive an email whenever a purchase order is approved or rejected. This is helpful to notify the recipients about the approval status of a purchase order. This can be configured by following the procedures detailed in: How to enable email notifications for purchase order approvals and rejections?
Keywords
purchase order approval, messaging functionality, sap s/4hana cloud public edition, decision note, email notifications, po creator, previous level approver, workflow communication, approval screen , KBA , MM-FIO-PUR-PO-WFL-CL , Purchase Order Workflow (Public Cloud) , How To
SAP Knowledge Base Article - Public