3648351 - Process Communication Error: Customer Invoice Cannot Create a Business Transaction (For Accounting).

There is a process communication error on a customer invoice that is preventing it from being posted to accounting.

SAP Business ByDesign

1. Go to Customer Invoicing Work Center.
2. Navigate to Invoice Documents view.
3. Select "All Invoice Documents" option.
4. Search for the invoice ID XYZ and open it.
5. Click "View All".
6. Go to the Document Flow tab.
7. Observe the Process Communication Error.

(XYZ represents the Invoice ID)

Check the Error message related to the Process Communication Error:

1. Go to Application and User Management work center. 
2. Go to Process Communication Errors sub view. 
3. Select the option "Open Errors with Cases".
4. Open the Advanced Filter, and search for Invoice ID XYZ in "Sending Document ID".  
5. The Main Error message is: "Invoice Accounting Notification XYZ Item DEF-X: Net amount not equal to total amount of pricings"

(DEF-X represents the Line Item ID)

The user manually changed the total amount of the invoice, leading to inconsistency. Please follow the steps below to check the same:

1. Open the Invoice ID XYZ.
2. Go to Changes tab.
3. Here the user ABC has manually changed the Total Amount.

ABC represents the User ID.

1. Cancel the invoice that is in Released status.
2. Create a new invoice to avoid the inconsistency.

After creating the cancellation invoice, please open a case with SAP Support and grant permission for a backend correction. 

SAP Support will cancel the backend messages linked to both the original and the cancellation invoices to remove the process communication error.

accounting notification, customer invoice, process communication error, invoice inconsistency, net amount, total amount, financial accounting, XI messages, invoice correction, error resolution. , KBA , SRD-FIN-ACC , Financial Accounting , Problem