SAP Knowledge Base Article - Preview

3648424 - Unexpected locks shown in C4C under Utilities Payment Data for Contract Accounts

Symptom

  • There is a lock showing on a contract account under Utilities Payment Data in the C4C front end.
  • However no locks are visible for that contract account in the ISU backend system, e.g. transaction CAA3.


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Environment

SAP Cloud for Customer 

Product

SAP Cloud for Customer add-ins 2025 ; SAP Cloud for Customer core applications 2508 ; SAP Cloud for Customer integration with SAP ERP all versions ; SAP Cloud for Customer integration with SAP S/4HANA all versions

Keywords

C4C, ISU, lock, ERP, S/4HANA, Utilities, Contract Account, Payment Data , KBA , LOD-CRM-IND-UTL , Utilities , IS-U-CS-C4C , Integration C4C - S/4HANA IS-U , Problem

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