Symptom
Specific job refresh fail in an existing public dimension with error message "An unexpected error occurred while trying to update the dimension data.".
Environment
SAP Analytics Cloud (SAC)
Reproducing the Issue
- Open the public dimension and go to data management.
- See the job fail with error "An unexpected error occurred while trying to update the dimension data".
- in har file-refresh log, see error message"The parent of [MemberX/MemberY/MemberZ] doesn't exist in the same hierarchy. Please add the parent to the hierarchy, or select another parent".
Cause
The error message means that during the import, members are loaded which reference members MemberX, MemberY, and MemberZ as parents for hierarchy "Hierarchy_1" and/or "Hierarchy_2". Those three members have no parents (see below condensed text representation of the dimension grid with the three members with the Member ID column and the four hierarchy columns):
Member ID | Hierarchy | Hierarchy_1 | Hierarchy_2 | Hierarchy_3
--------------+-----------+------ -------+----------- ---+--------------
MemberX | ABC | | | ABC
MemberY | ABC | | | ABC
MemberZ | ABC | | | ABC
Resolution
- Enter in the six empty cells a value for a parent member, <root> will do also.
- Save the dimension.
- Perform the import again.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- Need More Help? Contact Support or visit the solution finder today!
Keywords
SAC, Model, public dimension, data wrangling, mapping, job, import job , KBA , LOD-ANA-ML-MDM , Master Data Management , Problem
SAP Knowledge Base Article - Public