SAP Knowledge Base Article - Public

3648755 - Address missing error during automatic payments

Symptom

    Encounter the error below while reallocating the supplier items in the app "Manage Automatic Payments".
    "Address is missing in the document. Choose another payment method."

    Environment

    SAP S/4HANA Cloud Public Edition

    Reproducing the Issue

    1. Open app "Manage Automatic Payments".
    2. Create a parameter and schedule payment proposal.
    3. View the payment proposal and select an item in 'Exceptions' tab.
    4. Click 'Reallocate' betton and choose a payment method.
    5. Click 'OK' and the error is displayed.

    Cause

    In the configuration "Set Up Payment Methods for Each Country/Region for Payment Transactions" (ID: 101972), the option 'Street, P.O.box or P.O.box postal code' was selected for the payment method. This configuration requires address-related information, which caused the error when it was missing in the supplier master data.

    Resolution

    1. In configuration "Set Up Payment Methods for Each Country/Region for Payment Transactions" (ID: 101972), deselect the option 'Street, P.O.box or P.O.box postal code' if address-related information is not required for the payment method.
    2. Or maintain the address-related information for the supplier in app "Maintain Business Partner" or "Manage Supplier Master Data".

    Keywords

    Address Missing, Manage Automatic Payments, Reallocate, Set Up Payment Methods for Each Country/Region for Payment Transactions, Street, P.O.box, Maintain Business Partner , KBA , FI-FIO-AP-PAY-2CL , Payment Apps (Public Cloud) , FI-FIO-AP-2CL , Fiori UI for Accounts Payable (Public Cloud) , How To

    Product

    SAP S/4HANA Cloud Public Edition all versions