SAP Knowledge Base Article - Preview

3648966 - Page Layout Assignment Rule Issue with Multiple Business Roles

Symptom

Assignment Rule criteria for Business Roles only apply correctly when a user has a single Business Role assigned. When an additional business role is assigned to the user, the Assignment Rule  no longer functions properly, resulting in the incorrect or default page layout being displayed rather than the intended layout specific to the Business Role defined.


Read more...

Environment

  • SAP Sales Cloud Version 2
  • SAP Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

Page layout assignment, multiple business roles, assignment rule criteria, MATCH_ALL, MATCH_ANY, role assignment, rule expression, user roles, page layout troubleshooting, multi-role users, assignment rule, page layout, role, user, wrong, missing, not working , KBA , CEC-CRM-CZM-EXT , Extensibility for SAP Sales/Service Cloud , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.