3649030 - SLES: sapstartsrv dumped core on server with "Sapphire Rapids" processor

• sapstartsrv process is missing after DAA (diagnostic agent) starts. 
  
  
• The issue persists despite executing the command '/usr/sap/hostctrl/exe/sapcontrol -nr 98 -function StartService'.
  
  
• The problem arose after moving to a new server with CPU type: Intel(R) Xeon(R) Gold 6442Y.
  
  
• OS log (/var/log/messages) shows the process got core dumped after it started.
  

  Aug 22 18:18:33 ABCDE SAPDAA_98[120406]: SAP Service SAPDAA_98 successfully started.

  Aug 22 18:18:36 ABCDE systemd-coredump[120561]: Failed to generate stack trace: Unwinding not supported for this architecture
  Aug 22 18:18:36 ABCDE systemd-coredump[120561]: Process 120406 (sapstartsrv) of user 1003 dumped core.
  
  

• sapstartsrv.log:
  
  [Thr 140074619438976] Caught signal SIGSEGV
  [Thr 140074619438976] ------------------ C-STACK ----------------------
  (CTrcStack2+0x82)[0x894352]
  (_Z18trc_signal_handleri+0x9b)[0x4867c3]
  /lib64/libpthread.so.0[0x7f65a7ed8ce0]
  [Thr 140074619438976] --
  
  

• SUSE Linux Enterprise Server (SLES) 12 SP5
• Server CPU type: Intel(R) Xeon(R) Gold 6442Y, which is Intel 4th generation Scalable XEON Processors (known as Eagle Stream / Sapphire Rapids).

sapstartsrv, missing, Sapphire Rapids, Intel(R) Xeon(R) Gold 6442Y, dumped core , KBA , BC-OP-LNX-SUSE , SUSE Linux , Problem