3649052 - Support Component for SAP SuccessFactors SFTP and Cloud Integration (CPI) issues

Symptom

The purpose of this KBA is to help customers identify the correct Support Component for error situations related to data transfer between SAP SuccessFactors SFTP server (or any other SFTP server) and SAP Cloud Integration (CPI).

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HCM Suite
SAP Integration Suite
Cloud Integration

Product

Cloud Integration 4.0 ; SAP Integration Suite 1.0 ; SAP SuccessFactors HCM Suite all versions

Keywords

SuccessFactors, SFSF, Cloud Integration, CPI, HCI, Integration Suite, Enterprise, Business Suite, Integration, Support, Case, Component, SFTP, SFTP, Server, Adapter, Data, File, Transfer, Write, Send, Store, Error, Issue, Failed, not working, Cannot, Details, Account, Connection, Connect, Request, Enable, Credentials, Expiration, Expire, Password, Reset, Connect, third-party, 3rd party, Authentication, Token, SSH, Key, Host, Publish, Allow list, Allowlist, Whitelist, Whitelisting, Endpoint, Passwordless, Password less, Certificate, Host, Upload, Image, convert image into URL, URL, html, inputstream is closed, Failure to login, Auth fail, connection is closed by foreign host, Algorithm negotiation fail, Connection reset, Forbidden, Cloud Connector, User Management, IP Address. , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-PLT-FTPE , SFTP Login Errors , LOD-HCI-PI-CON-SOAP , SOAP Adapter , LOD-SF-PLT-HOS , Static File Hosting , LOD-SF-PLT-FTPS , SFTP Account Creation, Reset Password & Install SSH Service , LOD-HCI-PI-CON-FTP , FTP, SFTP and SOAP Adapter , Problem

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