SAP Knowledge Base Article - Public

3649069 - Cannot save 'providers[<your provider>].orgID=' in Open Content Network configuration property

Symptom

Cannot save 'providers[].orgID=' in the Open Content Network configuration property.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Log in to SAP SuccessFactors Learning administration
  2. Navigate to System Administration > Configuration > System Configuration > OPEN CONTENT NETWORK
  3. Add a new third-party OCN provider, such as Udemy
  4. Attempt to save the configuration using 'providers[<your provider>].orgID=' (uppercase 'D')
  5. Observe that the configuration fails

Cause

  • For default providers such as EDX, LYNDA, etc., 'providers[<your provider>].orgID=' (uppercase 'D') works as expected.
  • For new providers, 'providers[<your provider>].orgId=' (lowercase 'd') is required due to system design constraints.

Resolution

Use 'providers[<your provider>].orgId=' (with a lowercase 'd') instead of 'providers[<your provider>].orgID=' (with an uppercase 'D') for new providers. 

Note: Standard EDX properties get appended to newly added configuration which does not impact any functionality.

See Also

2419830 - LMS OCN Open Content Network Knowledge Support and Tips.

Configuring SAML for Open Content Network.

Keywords

providers, orgID, orgId, open content network, OCN, configuration property, save issue, uppercase D, lowercase d, third-party provider, Udemy, system design, SAP SuccessFactors Learning, providers[EDX].orgID, providers[<your provider>].orgID, EDX , KBA , LOD-SF-LMS-OCN , Open Content Network , Problem

Product

SAP SuccessFactors Learning all versions