Symptom
When enabling CDC authentication, creating an account using email A and changing to email B to receive the authentication code results. After account creation, can use both Email A and Email B to log in.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Enable CDC.
- Create a candidate profile using email A.
- Change the authentication email to email B during the verification process.
- Enter the authentication code sent to email B and log in successfully.
- Log out of the account.
- Attempt to log in using email B and verify that authentication codes are sent to email B.
- Log in successfully using email B.
- Log out again.
- Attempt to log in using email A and verify that authentication codes are still sent to email B.
- Log in successfully using email A.
Resolution
There's already an enhancement from SAP CDC team to solve this unexpected issue, https://influence.sap.com/sap/ino/#/idea/317538/
Workaround
Control the editability of the email field via CSS manipulation.
See Also
Keywords
Recruiting Management, CDC, authentication, email login issue, authentication code, create, candidate profile, external candidate authentication, email A, email B, different emails, two, both, defect, investigation , KBA , LOD-SF-RCM-CAN-CDC , Customer Data Cloud Authentication , Product Enhancement
SAP Knowledge Base Article - Public