SAP Knowledge Base Article - Preview

3649099 - Sap cloud connector fails to connect to eu20 region due to DNS resolution issue

Symptom

  • The sap cloud connector fails to connect to the eu20 region.
  • Error message observed: "connectivitycertsigning.cf.eu20.hana.ondemand.com not found".
  • Authentication fails when connecting to the certsigning URL.
  • On-premise flows connecting to the sap integration suite are stalled.


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Environment

sap cloud connector 2.17.2 - 2.18.1.2

Product

CONNECTOR FRAMEWORK all versions ; SAP Integration Suite all versions

Keywords

sap cloud connector, eu20 region, dns resolution, connectivitycertsigning.cf.eu20.hana.ondemand.com, authentication failure, host file configuration, ip mapping, on-premise flows, sap integration suite , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem

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