Symptom
Using Promotion management (PM web(CMC), PMW or CLI) , when promoting (Crystal) report shortcuts which were created from scheduled publications from a source to Target system,
- The promotion job ends with a Partial success with the Failure tab showing error "Resolution Status=Copied. Dependency status=All the required dependencies were included, commit Status=Commit attempted and failed.
- In BI Launchpad, when you double-click a shortcut that has been promoted, you get an error "The site can't be reached %2A%2A%2A%2A%2A%2A%2A&type=shortcut's DNS address could not be found" on new tab.
- In BI Launchpad and the CMC, when you right-click on Shortcut for context menu, there is NO View button to view the promoted shorcuts. The same view option is available
- The shortcuts are generated in the user inboxes as a result of crystal report publications which were scheduled to be created as shortcuts of the source document template.
Read more...
Environment
SAP BusinessObjects BI Platform 4.3 SP3 (or above), 2025+
RHEL 8.10 [4 nodes] / Windows 2019 [All supported OS types]
Tomcat 9.x
Product
SAP BusinessObjects Business Intelligence platform 2025 ; SAP BusinessObjects Business Intelligence platform 4.3
Keywords
promotion, publication, shortcut, crystal, view, lcm cli, 4.x, 4.3, 2025 , KBA , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
SAP Knowledge Base Article - Preview