SAP Knowledge Base Article - Preview

3649522 - How to properly promote shortcuts from publications from one system to another?

Symptom

Using Promotion management (PM web(CMC), PMW or CLI) , when promoting (Crystal) report shortcuts which were created from scheduled publications from a source to Target system, 

  • The promotion job ends with a Partial success with the Failure tab showing error "Resolution Status=Copied. Dependency status=All the required dependencies were included, commit Status=Commit attempted and failed. 
  • In BI Launchpad, when you double-click a shortcut that has been promoted, you get an error "The site can't be reached %2A%2A%2A%2A%2A%2A%2A&type=shortcut's DNS address could not be found" on new tab.
  • In BI Launchpad and the CMC, when you right-click on Shortcut for context menu, there is NO View button to view the promoted shorcuts.  The same view option is available 
  • The shortcuts are generated in the user inboxes as a result of crystal report publications which were scheduled to be created as shortcuts of the source document template.

 


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Environment

SAP BusinessObjects BI Platform 4.3 SP3 (or above), 2025+
RHEL 8.10 [4 nodes] / Windows 2019 [All supported OS types]
Tomcat 9.x

Product

SAP BusinessObjects Business Intelligence platform 2025 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

promotion, publication, shortcut, crystal, view, lcm cli, 4.x, 4.3, 2025 , KBA , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , Problem

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