Symptom
- Print queues configured in the "Maintain Print Queues" application initially appear correctly in both the app and in Cloud Print Manager for Pull Integration.
- After some time, the print queues disappear and appear to have been deleted without user action.
Environment
- SAP S/4HANA Cloud Public Edition 2508
- S/4HANA Output Management Print Queues
Reproducing the Issue
- Configure print queues in the "Maintain Print Queues" application.
- Confirm that the queues are visible in the Cloud Print Manager for Pull Integration.
- After some time, review the configuration in the "Maintain Print Queues" application or in the Cloud Print Manager for Pull Integration. The print queues will no longer be visible.
Cause
- The issue is caused by the background job "SAP_PRINTQUEUE_REORG," which deletes print queues as a side effect.
Resolution
- The issue has been fixed in SAP S/4HANA CLOUD 2508 Hotfix 5
Keywords
print queues;maintain print queues;cloud print manager;sap s/4hana cloud;output management;sap_printqueue_reorg;disappearing print queues;print queue deletion , KBA , BC-CCM-PRN-OM-PQ , S/4HANA Output Management Print Queues , Problem
Product
SAP S/4HANA Cloud Public Edition all versions
SAP Knowledge Base Article - Public