SAP Knowledge Base Article - Public

3649556 - Print queues disappear from maintain print queues app and cloud print manager

Symptom

  • Print queues configured in the "Maintain Print Queues" application initially appear correctly in both the app and in Cloud Print Manager for Pull Integration.
  • After some time, the print queues disappear and appear to have been deleted without user action.

Environment

  • SAP S/4HANA Cloud Public Edition 2508
  • S/4HANA Output Management Print Queues

Reproducing the Issue

  1. Configure print queues in the "Maintain Print Queues" application.
  2. Confirm that the queues are visible in the Cloud Print Manager for Pull Integration.
  3. After some time, review the configuration in the "Maintain Print Queues" application or in the Cloud Print Manager for Pull Integration. The print queues will no longer be visible.

Cause

  • The issue is caused by the background job "SAP_PRINTQUEUE_REORG," which deletes print queues as a side effect.

Resolution

  • The issue has been fixed in SAP S/4HANA CLOUD 2508 Hotfix 5

Keywords

print queues;maintain print queues;cloud print manager;sap s/4hana cloud;output management;sap_printqueue_reorg;disappearing print queues;print queue deletion , KBA , BC-CCM-PRN-OM-PQ , S/4HANA Output Management Print Queues , Problem

Product

SAP S/4HANA Cloud Public Edition all versions