Symptom
- Exporting specific models in SAP Analytics Cloud fails with the error: "Unable to export this object due to database error. Please try again later or contact SAP support."
- The issue occurs only when the "Include Audit Log" option is enabled during the export process.
Environment
- SAP Analytics Cloud (SAC)
Reproducing the Issue
- Log in SAC tenant.
- Navigate to Transport > Export > Content Network Storage > My Content.
- Add a new export and select the model "TestModel" with data.
- Export the model without enabling the "Include Audit Log" option. The export completes successfully.
- Add another export, select the model "TestModel" with data, and enable the "Include Audit Log" option.
- Attempt to export the model. The export fails with the error: "Unable to export this object due to database error. Please try again later or contact SAP support."
Cause
When audit data is included, the package size is exceeding 2GB limit.As mentioned in the documentation here, the entire tenant can only store up to 2048 MB of exported content in the My Content area by default.
Resolution
In cases where export limit is exceeded, the first suggestion in to clear old transports if possible and try export.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- Need More Help? Contact Support or visit the solution finder today!
Keywords
sap analytics cloud, sac, include audit log, database error, unable to export, model export failure, transport , KBA , LOD-ANA-ACN , SAC Content Network , Problem
Product
SAP Analytics Cloud all versions
SAP Knowledge Base Article - Public