SAP Knowledge Base Article - Public

3649598 - Unable to export models with "include audit log" option enabled in Sap Analytics Cloud

Symptom

  • Exporting specific models in SAP Analytics Cloud fails with the error: "Unable to export this object due to database error. Please try again later or contact SAP support."
  • The issue occurs only when the "Include Audit Log" option is enabled during the export process.

Environment

  • SAP Analytics Cloud (SAC)

Reproducing the Issue

  1. Log in SAC tenant.
  2. Navigate to Transport > Export > Content Network Storage > My Content.
  3. Add a new export and select the model "TestModel" with data.
  4. Export the model without enabling the "Include Audit Log" option. The export completes successfully.
  5. Add another export, select the model "TestModel" with data, and enable the "Include Audit Log" option.
  6. Attempt to export the model. The export fails with the error: "Unable to export this object due to database error. Please try again later or contact SAP support."

Cause

When audit data is included, the package size is exceeding 2GB limit.As mentioned in the documentation here, the entire tenant can only store up to 2048 MB of exported content in the My Content area by default. 

Resolution

In cases where export limit is exceeded, the first suggestion in to clear old transports if possible and try export.

See Also

Keywords

sap analytics cloud, sac, include audit log, database error, unable to export, model export failure, transport , KBA , LOD-ANA-ACN , SAC Content Network , Problem

Product

SAP Analytics Cloud all versions