3649637 - Issue while terminating Global Account due to inactive support mailbox

• Users are trying to terminate/end the Global account associated with their BTP Cockpit.
• They are sending mail to pe_build_helpline@sap.com and getting error as below.
  Ticket NOT Created
  Support Mailbox No Longer in Service
  

  -----------------------------------------------------------------------------------------------------------------------------------------------
  Dear Partner,
  You have reached a mailbox that is no longer in service and is not monitored.

  To ensure your request is received and addressed by our support team, please submit all incidents through our Contact Form.
  ------------------------------------------------------------------------------------------------------------------------------------------------

• The user is unable to identify the correct contact or process for terminating the servers.

SAP Business Technology Platform (BTP)

BTP Account Termination, Global account termination, mail id not supported support, pe_build_helpline@sap.com,  Support Mailbox No Longer in Service , KBA , BC-NEO-CIS , Commercial Infrastructure , Problem