SAP Knowledge Base Article - Public

3649828 - Country is getting defaulted on the quote for involved parties

Symptom

Country field in the "Involved Parties" section of a quote is populating the wrong Country.

Environment

SAP CPQ

Reproducing the Issue

  1. Open Quote.
  2. Click on Involved parties.
  3. Add existing business partner.
  4. Save.
  5. Check quote details.
  6. Wrong country is populated.

Cause

  • Synced from an external system. In such scenarios, `Country` is not populated in CPQ because it is not provided during the creation of business partners.  
  • When editing a business partner in Setup that does not have `Country` populated, the first country displayed will be from dropdown menu.

Resolution

Country will only be saved when the user explicitly clicks the 'Save' button after making changes otherwise the first Country in the dropdown will be selected automatically.

See Also

Quote, Involved Parties, Country, CPQ

Keywords

KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ all versions