SAP Knowledge Base Article - Public

3649868 - Error occurred "You can’t save this instance as there is an internal error. If the issue continues, please contact Product Support. " during position import

Symptom

During position import validation, job fails with error as "You can’t save this instance as there is an internal error. If the issue continues, please contact Product Support. " 

Environment

SAP SuccessFactors Employee Central - Position Management

Reproducing the Issue

  1. Go to import and export data
  2. Select the object : Position
  3. Upload the file
  4. Validate

Cause

  • This is an Configuration issue.
  • OnSave rule is trying to set a position external code to the position based on few parameters if some conditions are met. These conditions are met while the position already exist with an existing external code. 

Resolution

Please disable the rule which is creating position code during import.

(OR)

Please ensure that the business rule can only have the conditions met if the position external code is null.

See Also

2435031 - External Code Error when trying to create or copy a position 

Keywords

Error,error,occurred,appear, occur, "You can’t save this instance as there is an internal error. If the issue continues, please contact Product Support. ".during position import, position,Position, Import, import and export, business key, job failed, fail, validate, validation, business rule, rule,position code, code, external code, internal code, Code,ERROR [Importer],"ERROR [Importer]","Error encountered during process chains in batch","key=EMPLOYEE_HRIS_GO_MULTIPLE_EXT_CODE_FOR_SAME_IC",key,"EMPLOYEE_HRIS_GO_MULTIPLE_EXT_CODE_FOR_SAME_IC","ObjectTypeAndInternalCodeInfo","ERROR [ValidateInternalCodeAndExternalCode]", ValidateInternalCodeAndExternalCode,Multiple External codes found for same Internal code,"Multiple External codes found for same Internal code",INC12567307,   , KBA , LOD-SF-EC-POS-IMP , Position Import , LOD-SF-EC , Employee Central , LOD-SF-EC-POS , Position Management , How To

Product

SAP SuccessFactors Employee Central all versions