3649905 - sales orders with payment terms "CC" being placed on credit block despite successful credit card authorization in SAP S/4HANA Cloud Public Edition

• Sales orders with payment terms set to "CC" (Credit Card) are being placed on credit block despite successful credit card authorization.
• Business Partners without visible Credit Management roles are also experiencing credit blocks.

SAP S/4HANA Cloud Public Edition

1. Create a sales order in SAP S/4HANA Cloud Public Edition using payment terms "CC" (Credit Card).
2. Ensure the credit card authorization is successful.
3. Observe that the sales order is placed on credit block.

• Credit check configuration (SSCUI 101518 / OVA8) is active for the sales document type used, with no exclusion logic or requirement routine configured.
• As a result, all sales orders, regardless of payment terms (e.g., credit card), are subject to standard credit check processing.
• Even when Business Partners do not have an assigned Credit Management role (UKM000), they may still have legacy or inherited credit segments that trigger credit control logic
• Additionally, credit card authorization issues (such as an authorization block) can impact the overall status of credit checks, resulting in the order being marked as "credit blocked."

1. Verify credit check settings
   • Review SSCUI 101518 (Define Automatic Credit Control) to confirm that the configuration aligns with intended business behavior.
2. Apply supported configuration workarounds
   Consider the following supported options to bypass or manage credit checks for certain scenarios:
   • Assign a dedicated Risk Category (e.g., “ZCC”) for credit card customers, and ensure no logic is maintained for that category in SSCUI 101518.
   • Leave the Risk Category field blank in the Business Partner’s credit profile.
   • Remove the Credit Management role ( e.g., UKM000) if credit checks are not required for the customer.
   • Assign a Credit Check Rule that contains no check logic for exempted scenarios.
3. Check for payment card authorization issues
   • If the credit block is caused by a payment card issue, ensure that the card authorization is successfully completed and no authorization block remains.
     • This can affect the Overall Credit Check Status, even if no formal credit limit check is performed.

Limitations

• Dynamic skipping of credit checks based on payment terms (e.g., “CC”) is not supported in SAP S/4HANA Cloud Public Edition.
• Implementing such logic would require enhancements, which fall under consulting scope as clarified in SAP Note 2706322.

• 2900255 - How to Avoid Credit Check for Subsequent Processes after it is Removed from Sales Order Manually
• 3252880 - Credit check for specific Business Partners
• 3436685 - Unable to create a new Sales Document Type in S/4HANA Cloud
• 2706322 - What is Support vs. What is Consulting

credit block, payment terms CC, credit card authorization, SAP S/4HANA Cloud, credit check configuration, risk category, SSCUI 101518, Credit Management role, authorization block, public cloud limitations, sales order credit block, OR sales document type, UKM_BP, silent credit segment, Define Automatic Credit Control, credit exposure, credit control area config, credit limit = 0, payment card check failure,authorization status impact, credit group, blocked despite CC payment, business partner, credit data, master data check, credit card payment handling , KBA , SD-BF-CM-2CL , Credit Management (Public Cloud) , Problem