3649993 - Appointments created in C4C and synced via Server Side Integration shows as "Free" in Outlook

When creating a new appointment in the C4C system, the Server Side Integration (SSI) synchronizes the appointment into Exchange Outlook 365 with the calendar status set to "Free".

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SAP Cloud for Customer

1. Create an appointment in the C4C system.
2. Synchronize the appointment using SSI to Outlook.
3. Verify the "Show As" status in the synchronized Outlook calendar entry, which is set to "Free".

Settings controlled by MS Outlook.

The calendar status field is configurable from the MS Outlook side and is not controlled by the Groupware Server Side Integration (SSI). It will need to be configured with your Exchange Administrator.

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