3650002 - Unable to Create Tasks in the Activities Section of a Case

You have added the Activities section within the General tab of the cases in the SAP Service Cloud Version 2, however, you notice that the option to create a Task is still not available.

SAP Service Cloud Version 2.

1. Logon to your SAP Service Cloud Version 2 tenant.
2. Navigate to Cases work list.
3. Open any case.
4. Navigate to General tab.
5. Scroll down until the Activities section.
6. See the option to create a task is not available.

The Task Management feature checkbox is not enabled in the Case Type configuration.

It would be required to follow the steps below to ensure the case type is set up properly to support the creation of tasks:

1. Click on the User Profile.
2. Click Settings.
3. Navigate to All Settings.
4. Click Case Types under Cases.
5. Select any type.
6. Click "...".
7. Click Create New Version.
8. Within the Case Type set up, navigate to General tab.
9. Set the feature Task Management as enabled.
10. Click Activate.

From now on, cases created with this case type would have the option to create Tasks from within the Activities section.

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SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions