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3650026 - Error: cannot connect to jdbc:sap due to incorrect host configuration

Symptom

  • Not able to connect to the database.
  • Error message: "Cannot connect to jdbc:sap://[host].gcp.commissions.cloud.sap:[PORT][unknown host [host]/:[PORT]. -709: [host]:[PORT]ConnectionID:0 SessionID:0]"


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Environment

  • SAP SuccessFactors Sales Performance Management
    • Incentive Management on Hyperscalers

Product

SAP Incentive Management all versions

Keywords

database connection error, jdbc connection issue, incorrect host configuration, hana database error, sap jdbc unknown host, connectionID error, sessionID error, error code, hana database troubleshooting, successfactors incentive management , KBA , CEC-SAL-COM , Incentive Management , CEC-SAL-COM-INT , Application Integration , Problem

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