3650031 - Duplicate check functionality not working in Manage Outgoing Checks app - SAP S/4HANA Cloud Public Edition

In the Manage Outgoing Checks app, duplicating a check does not trigger printing, and the output status remains stuck in "In Preparation".

SAP S/4HANA Cloud Public Edition

1. Open Manage Outgoing Checks.
2. Navigate to Payment data and select a completed output.
3. Click Details and go to the Output tab.
4. Select the completed message and click Duplicate.
5. Click Send Output.
6. Observe the message status remains "In Preparation" or "To Be Output".

• The issue occurs because the Dispatch Time in the Output Parameter Determination app is set to 1 (Immediately). This setting is not fully supported for outgoing checks in SAP S/4HANA Cloud Public Edition.
• As a result, duplicated checks do not trigger the output process correctly, leaving the status stuck in "In Preparation" and preventing printing.

In the Manage Outgoing Checks app, the system is designed to support check printing only via the Scheduled Dispatch type. The Immediate Dispatch type is currently not supported for check printing.

Regarding the Duplicate Check functionality, the Duplicate button is not operational in the current version of the app. This is standard SAP behavior, and the functionality to print a duplicate check is not available at this time.

As a recommended workaround, users should utilize the Reissue button within the Manage Outgoing Checks app. This action voids the original check and generates a new check number, which can then be printed automatically.

If your business requires the ability to print duplicate checks, we encourage you to submit a feature request via the SAP Customer Influence site. This will allow our product management team to evaluate and potentially include this functionality in future releases. For more details on the SAP Customer Influence site, please refer to the following resources:

🔹 KBA 2963059
🔹 SAP Continuous Influence Blog

• SAP KBA - 0002861070 - How to restart stuck output - SAP S/4HANA Cloud Public Edition.
• SAP KBA - 0002698207 - Check not automatically printed out.
• SAP KBA - 0003141420 - Reprint cashed/voided checks not possible in "Manage outgoing checks" app.
• SAP KBA - Configuring the Output of Outgoing Checks.

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