3650086 - Missing customer sort after converting story to new table in SAP Analytics Cloud

• After converting a story to the new table format, the customer sort is missing in view mode but still exists in edit mode.
• The issue is observed inconsistently across different stories, where some stories retain the customer sort while others do not.

• SAP Analytics Cloud 2025.14.9

1. Login SAC
2. Convert the story to the new table format.
3. Access the converted story.
4. Observe that the customer sort is missing in view mode.
5. Right-click on the dimension, navigate to Sort Options, and verify that the customer order exists in edit mode.

• The issue is currently under investigation by the development team.

• The solution of this issue is currently under investigation. Please follow this KBA for updates.

Refer to: SAP Note 560499 - Guidance on contacting SAP Customer Interaction Centre

missing customer sort, sap analytics cloud, new table format, view mode, edit mode, story visualization, inconsistent behavior, sort options, customer order, sap analytics cloud stories , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem