SAP Knowledge Base Article - Public

3650463 - Details icon missing due to company setting

Symptom

The "Details" icon is missing in the system. This issue is not object-specific, but sales orders are used as an example.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to WoC Sales > Sales Orders.
  2. Open any sales order.
  3. Go to the Products tab.
  4. Observe that the "Details" icon next to the line item is missing.

Cause

The company setting "Disable Vertical Split View of Master Detail" is active in the tenant, which causes the "Details" icon to be hidden.

Resolution

  1. Access the user menu in the top-right corner of the screen.
  2. Navigate to Settings > Company Settings.
  3. Search for the option "Disable Vertical Split View of Master Detail".
  4. If this setting is enabled, disable it to make the "Details" icon visible.

See Also

SAP Cloud for Customer Community

Keywords

details icon missing, sap cloud for customer, disable vertical split view, master detail view, sales orders, products tab, icon visibility, company settings, ui configuration, sap settings , KBA , AP-RC-UIF , C4C UI Framework , LOD-LE-CQP , Customer Quote Processing , How To

Product

SAP Cloud for Customer core applications 1511