SAP Knowledge Base Article - Preview

3650467 - Total payments earned card appears blank for external user in successfactors agent connection

Symptom

  • The "Total Payments Earned" card appears blank for an external user.
  • The card displays correctly for other test users and internal carrier/administrators.
  • The affected user is set up identically to other test users, yet the issue persists.
  • The card's assignments and security groups appear correct.
  • Attempts to remove and re-add the card did not resolve the issue.
  • The issue persists across different browsers and incognito windows.


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Environment

SuccessFactors Agent Connection

Product

SAP Agent Connection all versions

Keywords

total payments earned card, blank card issue, external user, successfactors agent connection, card assignment, work zone, payment section, troubleshooting card display, broker user , KBA , CEC-SAL-IAC , Agent Connection , Problem

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