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3650485 - SFTP Schedule is successful but file does not arrive in the destination

Symptom

  • The SFTP schedule does not trigger any errors and it's marked as "Successful"
  • The scheduled file is not delivered to the configured SFTP path
  • When the schedule with the correct fingerprint is Successful, you can find in AJS logs the following:
    • (..\ftp\destination_ftp.cpp:860) destination_ftp: exception caught while connecting to ftp server [<IP>]. Details: [Error stringres ID [41338]. Server fingerprint [1a:2b:c3:d4:e5:6f:12:34:7g:56:78:90:12:34:8h:56:78:9i:0j:90:k1:2l:12:ab:m3:cd:4n:5o:6p:ef:7q:8r] does not match provided fingerprint 
    • [1a:2b:c3:d4:e5:6f:12:34:7g:56:78:90:12:34:8h:56:78:9i:0j:90:k1:2l:12:ab:m3:cd:4n:5o:6p:ef:7q:8r
                                               ].].


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x / 2025
  • All OS versions supported by SAP BusinessObjects BI Platform

Product

SAP BusinessObjects Business Intelligence platform 2025 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

Secure, FTP, destination, schedule, fingerprint, mismatch, sftp, adaptive job server, AJS, BI, 4.x, sftp issue, sftp troubleshooting, fingerprint not found, configuration, CMC, failed. , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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