Symptom
- The SFTP schedule does not trigger any errors and it's marked as "Successful"
- The scheduled file is not delivered to the configured SFTP path
- When the schedule with the correct fingerprint is Successful, you can find in AJS logs the following:
- (..\ftp\destination_ftp.cpp:860) destination_ftp: exception caught while connecting to ftp server [<IP>]. Details: [Error stringres ID [41338]. Server fingerprint [1a:2b:c3:d4:e5:6f:12:34:7g:56:78:90:12:34:8h:56:78:9i:0j:90:k1:2l:12:ab:m3:cd:4n:5o:6p:ef:7q:8r] does not match provided fingerprint
- [1a:2b:c3:d4:e5:6f:12:34:7g:56:78:90:12:34:8h:56:78:9i:0j:90:k1:2l:12:ab:m3:cd:4n:5o:6p:ef:7q:8r
].].
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Environment
- SAP BusinessObjects Business Intelligence Platform 4.x / 2025
- All OS versions supported by SAP BusinessObjects BI Platform
Product
SAP BusinessObjects Business Intelligence platform 2025 ; SAP BusinessObjects Business Intelligence platform 4.3
Keywords
Secure, FTP, destination, schedule, fingerprint, mismatch, sftp, adaptive job server, AJS, BI, 4.x, sftp issue, sftp troubleshooting, fingerprint not found, configuration, CMC, failed. , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem
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