Symptom
Perform a payment run for a supplier ABC. See that payment proposals are being created for Credit Memo Cancellation Documents(Credit Memo Reversal).
(ABC represents the supplier ID.)
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to Payables work center.
- Go to Payment runs view.
- Search for the payment run ID.
- In Execution Details section, select execution ID and Click 'View Payment Proposals'.
- Can see that the credit memo cancellation document(Credit Memo Reversal) is listed here.
Cause
The original related credit memo has already been cleared with previous payments. Thus for the new credit memo cancellation document, system will treat it as a new open item and includes it in the proposal list.
This can be cross checked in the Supplier Account Monitor view. Steps as follows:
- Go to Payables work center.
- Go to Supplier Accounts view.
- Search for the supplier account ID and click View.
- See that the credit memo cancellation document(Credit Memo Reversal) is listed here as an open item.
- Search for the original credit memo and see it's already been cleared.
Resolution
This is the expected system behavior. It is expected that the new credit memo cancellation document(Credit Memo Reversal) to be cleared with new payment as well.
See Also
KBA 2943623 Credit Memos are not Proposed in Payment Run: Invoices Should be Paid Individually
Keywords
credit memo, cancelled, credit memo cancellation document, credit memo reversal, payment proposal , KBA , SRD-FIN-ACR , Receivables , Problem
SAP Knowledge Base Article - Public