SAP Knowledge Base Article - Public

3650577 - Workflow Not Triggered for Matrix Relationships and Job Relationships Sync - Employee Central

Symptom

  • Workflow is not being triggered when change comes from sync between Matrix Relationships and Job Relationships. 
  • Rule trace shows that the onSave rule in Job Relationships in the BCUI was triggered and set the workflow.

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Create an OnSave business rule to trigger a workflow for job relationships;
  2. Edit Matrix relationships in any scenario where Matrix Relationships and Job Relationships Sync will happen, such as: 
    •  Manage Position, Position Org Chart or Termination > Transfer Job Relationships;
  3. Save the data and the sync will run;
  4. Collect a rule trace and rule set the workflow from job relationships.

Cause

Matrix Relationships and Job Relationships Sync does not support workflow.

Resolution

Although the rule was successfully executed, the workflow framework does not accept the transaction to trigger the workflow from the sync as per system design. 

If this is something you wish to be implemented, we encourage to raise an enhancement request and it will be evaluated for future releases (learn more at 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products).

See Also

Keywords

notification, position sync, job relationships, SAP SuccessFactors Employee Central, workflow, OnSave business rule, position management, job info sync, CC notification, matrix relationship, vacant matrix positions, workflows, Matrix Relationships and Job Relationships sync , KBA , LOD-SF-EC-POS-MAT , Matrix Relationships & Job Relationships Sync , LOD-SF-EC-WFL-CUS , Custom Workflow Notifications , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions