3650753 - [COE0019] The To-Do task couldn’t be fetched error while opening Personal Data Collection task as admin user - Onboarding

Error occurs while attempting to complete the Personal Data Collection task in the Onboarding dashboard as an admin user even if no issue is found in the Process object:

[COE0019] The To-Do task couldn’t be fetched. Check for any errors that might have occurred during the creation of the To-Do task.

SAP SuccessFactors Onboarding

1. Log in as an admin user
2. Navigate to the Onboarding dashboard and search for the candidate
3. Click on "View Details" for the Personal Data Collection step
4. Click on "Complete Task"
5. See error: [COE0019] The To-Do task couldn’t be fetched. Check for any errors that might have occurred during the creation of the To-Do task.

Possibly caused by a server issue at the time of task creation.

Kindly follow below steps to resolve the error:

1. Navigate to "Update Process Flows for Onboarding and Offboarding" page > re-update the configuration
2. Go to "OData API Metadata Refresh and Export" page > refresh the cache
3. Go to Onboarding dashboard > search for the candidate > restart the onboarding process
4. Test to open the task as admin user again

3533386 - Error [COE0019]The To-Do task couldn’t be fetched during Offboarding Activities in SAP SuccessFactors Onboarding - SAP for Me

SAP, SuccessFactors, Onboarding, onboarding dashboard, personal data collection, [COE0019], to-do task error, task completion error, onboarding process, admin user error, metadata refresh, process flow update, cache refresh , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem