3650760 - How to access a specific error record in Business Process tile if not visible? - Onboarding

How to access a specific error record in Business Process tile if it cannot be found in the tile?

SAP SuccessFactors Onboarding

1. Open To-do bar > Business Process tile
2. Go through the whole tile until the bottom
3. Error record for a specific candidate cannot be found in the whole tile; it's still the overdue record that displayed at the bottom and cannot view the latest records

There is a limit of two hundred tasks that can be shown in the To-do bar > Business Process tile.

1. Go to To-do bar > Business Process tile
2. Open an error record randomly
3. Modify the URL with relative BPE Process Instance ID & BPE User Task ID
   • Both IDs can be collected from BPE: Manage User Tasks
4. Page will be redirected to relative error record

*If error is caused by data issue concerning Recruit-to-Hire mapping, the error record page can also be redirected from email sent via "(ONB) Suite mapping error Trigger". Guide for reference: Email Triggers in Onboarding | SAP Help Portal 

Email Triggers in Onboarding | SAP Help Portal

SAP, SuccessFactors, Onboarding, To-do, Business Process, limit, cannot view, error record , KBA , LOD-SF-OBX-ADM , Admin UI , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , Problem