SAP Knowledge Base Article - Preview

3650914 - Delete Option in Customer Hierarchy Restricted to Administrators

Symptom

  • Only administrators can see the delete icon to remove customers from the hierarchy. 
  • Sales agents and sales managers do not have access to this option. 


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Environment

  • SAP Sales Cloud and SAP Service Cloud Version 2
  • SAP SAP Service Cloud Version 2
  • SAP Sales Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

Customer hierarchy, delete icon, delete customer, admin only, authorization , KBA , CEC-CRM-ACH , Account Hierarchy , Problem

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