SAP Knowledge Base Article - Preview

3650954 - Excel cannot open the file 'Attachment .xlsx' because the file formation or extension is not valid. 

Symptom

Error "Excel cannot open the file 'Attachment .xlsx' because the file formation or extension is not valid.  Verify that the file has not been corrupted and that the file extension matches the format of the file."


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Environment

SAP Cloud for Customer Core Application

Product

SAP Cloud for Customer core applications all versions

Keywords

pdf attachment, excel file, incorrect file extension, attachment download issue, file fails to open, service request processing, ticket interaction, file name space issue, attachment formatting, file extension error , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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