SAP Knowledge Base Article - Public

3651082 - Rule is incorrectly evaluating Event Reason during Benefit Enrollment - Employee Central

Symptom

Benefit Event Determination Rule is incorrectly evaluating Event Reason.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Employee Central

Cause

Known issue.

Resolution

Engineering team confirmed this issue will be fixed via 2H2025 Release.

Deployment dates:

  • Preview: Oct 14th 2025;
  • Production: Nov 13th 2025.

See Also

Automating Benefits Enrollment for New Hire | SAP Help Portal

Keywords

BEN-20346, INC14554292, Rule is incorrectly evaluating Event Reason during Benefit Enrollment, event reason, benefit enrollment, new hire, rule configuration, top-of-stack, past-dated changes, auto-enrollment, job information parameter, benefits rule correction. , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions