SAP Knowledge Base Article - Public

3651121 - Error "No amounts maintained for the specified age group with the selected combination of fields." when submitting medical insurance enrollments due to health check field configuration

Symptom

Not able to submit medical insurances unless the Health Check field is re-selected with "No Selection" value. 

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Employee Central 

Reproducing the Issue

  1. Navigate to the user profile.
  2. Access the benefits section and select a Health Insurance benefit
  3. Attempt to save the enrollment, and observe the error message
  4. Re-select the Health Check field to "No Selection"
  5. Observe that the Employer Contribution is recalculated correctly, and saving the enrollment is successful

Cause

The rule to set contributions for the insurance enrollment is configured to use "today's" date during the eligibility check. 

Resolution

You can configure a rule trace to check which rule is setting the contributions. 

Once you have the rule used to set contributions you will need to make sure that the rule is configured to retrieve the start date from the schedule period, instead of defaulting to today's date, as the option below:

  • Start Date: Lookup(Benefit Schedule Period) > Enrollment Effective From.
  • End Date: Benefit Enrollment > Enrollment Valid Until.

See Also

Keywords

medical insurance, health check field, no selection error, insurance enrollment, SAP SuccessFactors, global benefits, employer contribution mismatch, insurance premium prorating, enrollment error, benefit schedule period, lookup function, SAP Note 3594767, SAP Note 3516955, benfit, GBF, health , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central all versions