SAP Knowledge Base Article - Public

3651172 - Custom widget can't be displayed in SAC mobile App

Symptom

  • Custom widget does not work in SAP Analytics Cloud (SAC) mobile App.

Environment

  • SAP Analytics Cloud (SAC) mobile App

Reproducing the Issue

  1. Log in to the SAC mobile App.
  2. Open the Analytic Application which contains custom widget.
  3. The custom widget can't be displayed.
  4. Try to access the Analytic Application with shellMode=embed in Safari, the custom widget can be displayed successfully

Cause

  • The supportsMobile property of the custom widget is not set to true 

Resolution

Refer to below document for supportsMobile property:

Keywords

custom widget, sac mobile app, ios, analytic application, embed mode, safari browser, sac tenant, widget display issue, sac analytic application, sac troubleshooting , KBA , LOD-ANA-AD-FRA , Analytics Designer Framework , LOD-ANA-MOB , SAC Mobile , Problem

Product

SAP Analytics Cloud all versions