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3651583 - Connection Reset while adding subaccount to SAP Cloud Connector

Symptom

While adding a new subaccount to SAP Cloud Connector(SCC), from SCC trace (ljs_trace.log / scc_core.trc) you perceive following connection reset error.

====
Caused by: com.sap.scc.servlets.FatalSccException: Preparation of tunnel certificate for <subaccount ID>@<region>.hana.ondemand.com account failed.
    at com.sap.scc.ui.SubaccountControl.connectSubaccountToCloud(SubaccountControl.java:272)
    at com.sap.scc.ui.SubaccountControl.createSubaccount(SubaccountControl.java:144)
    ... 40 common frames omitted
Caused by: java.net.SocketException: Connection reset
    at java.net.SocketInputStream.read(SocketInputStream.java:210)
====


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Environment

  • SAP Cloud Connector release independent;
  • Customer's network;
  • SAP Business Technology Platform (BTP).

Keywords

SAP cloud connector, CC, cloud connector, connector, SAP CC, JVM, subaccount, sub-account, sub account, tenant, tenant ID, account ID, tunnel, preparation of, hana.ondemand.com, connection reset, com.sap.scc.servlets.FatalSccException, java.net.SocketException , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem

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