SAP Knowledge Base Article - Preview

3651661 - Deletion of values in Customer Data Cloud is not replicated in Emarsys.

Symptom

When the field is set to NULL/Deleted in Customer Data Cloud, the previous value remains unchanged in Emarsys.


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Environment

  • SAP Customer Data Cloud 
  • Emarsys Integration
  • Account Information

Product

SAP Customer Data Cloud all versions

Keywords

Gigya, field deletion, synchronization issue, nested object, null value, empty string, data replication , KBA , CEC-PRO , SAP Customer Data Cloud - Identity, - Consent, - Profile , Problem

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