3651820 - Email notifications not triggered for some payment batches - SAP S/4HANA Cloud Public Edition

• Some payment batches can trigger email notifications, while others cannot.
• Approver didn't receive email notification for payment batch approval.

SAP S/4HANA Cloud Public Edition.

1. Create a payment run which contains several payment batches in SAP S/4HANA Cloud Public Edition.
2. Attempt to trigger an email notification for the payment batch approver.
3. Observe that one of the batch triggered email notification while others not.

• Several payment batches created out of single payment run.
• The system only send email notification once for one of the payment batches in that single payment run.

There are two options to resolve the issue:

• Option 1:

            Separate the Payment Runs based on the accounts, then it will generate the e-mails correctly.

• Option 2:

            Use flexible workflow, refer to attachment "Bank Communication Management with an Email.pdf" for detailed guidance.

Refer to KBA 3625714 for email notification for forwarded payment batch.

Payment batch, email notification, approver email, SAP S/4HANA Cloud, workflow configuration, notification issue, payment batch approval, single document batch, direct bank communication, single payment run, several payment batches. , KBA , FIN-FSCM-BNK-2CL , Direct Bank Communication (Public Cloud) , Problem