SAP Knowledge Base Article - Public

3652015 - Time accounts not created after crossboarding hiring completion

Symptom

Time accounts are not created after the completion of crossboarding hiring process.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Time - Time Off

Reproducing the Issue

  1. Job information is created via Crossboarding to Hire Mapping. Crossboarding is used if you have set "Enable Additional Internal Hire Activities" to OFF on the Onboarding general setting page 
  2. Job information is successfully created.
  3. Nevertheless, Time accounts are not created for the user. 

Cause

  • The logs indicate that the user is not a new hire but a crossboarding employee. (For Support Engineers , see internal memo)
  • Time Management does not support crossboarding hire events. It is crossboarding, when the "Enable Additional Internal Hire Activities" switch is disabled in the Onboarding general settings.

Resolution

  1. Navigate to the Onboarding general settings page.
  2. Enable the "Enable Additional Internal Hire Activities" switch to ON:
  3. This will allow the system to process the Internal hire event which is same raised during RCM - EC Internal Hire 
  4. It is mandatory  to use the "Enable Additional Internal Hire Activities" switch to ON flow if Time Off and it's features is expected to use.

Note: “With Enable Additional Internal Hire Activities” switch is ON, Job Information data updates is done with Changes source type as “InternalHire” which executes the time post-processing for time account and accrual creation and other time management post processing activities.

Keywords

time accounts, hiring completion, crossboarding, sap successfactors, time tracking, onboarding settings, internal hire activities, time off, job information creation, recruit to hire mapping, INC14157974, KM-21761 , KBA , LOD-SF-EC-TIM , Time Off , LOD-SF-OBX-XBD , Crossboarding , LOD-SF-OBX , Onboarding 2.0 , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors Onboarding all versions ; SAP SuccessFactors Time Tracking all versions