/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
- BI Launchpad login error after SAML configuration using the new method.
- Error message: "Account information not recognized: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)"
- Webapp BI launchpad logs show the request going from an HTTP URL, when it should be HTTPS
- SessionMgr:setTrustedSystemUrl
URL must be HTTPS: http://hostname.com/BOE/CMC/TrustedAuthSetTokenServlet
- SessionMgr:setTrustedSystemUrl
Read more...
Environment
- SAP BusinessObjects Intelligence platform 4.3 SP5 Patch 10+
- SAP BusinessObjects Intelligence platform 2025
- Windows operating system
- Multiple Tomcat instances
- Load Balancer configured
Product
SAP BusinessObjects Business Intelligence platform 2025 ; SAP BusinessObjects Business Intelligence platform 4.3
Keywords
saml login error, account information not recognized, fwb 00008, bi launchpad, trusted authentication, ssl offloading, load balancer, tomcat https, sticky session, saml configuration , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)