SAP Knowledge Base Article - Preview

3652203 - "Cannot Activate user: No Portal Access is detected" Error in Agent Performance Management

Symptom

The user is unable to access the Agent Performance Management environment via Single Sign-On. The following error appears in the application logs: "ERROR:PersistenceServiceImpl.processEntityCollection] Errors occurred for entity UsrSet: 0  Cannot activate user: No Portal Access is detected".


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Environment

  • SAP SuccessFactors Sales Performance Management
    • Agent Performance Management

Product

SAP Agent Performance Management all versions

Keywords

APM, ICM, Agent Performance Management, IDP, SSO, SAML, Single-Sign On, User, IAS, Matching, Group, No Portal Access, Unable, Login.  , KBA , CEC-SAL-APE , Agent Performance Management , Problem

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