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3652241 - HTTP 503 Service Unavailable error while opening subaccount tunnel from SAP Cloud Connector towards BTP

Symptom

  • The subaccount tunnel from the SCC stops working suddenly.
  • Following entries are there in the in SCC trace (ljs_trace.log (<2.17)/scc_core.trc (>=2.17)):

    #ERROR#com.sap.core.connectivity.tunnel.core.handlers.TunnelClientErrorHandler#notification-client-38-1#          
    #Unexpected problem during tunnel processing in channel [id: xxxxxxxxxx, L:0.0.0.0/0.0.0.0:xxxxx ! R:<proxy Server>:<proxy Port>]; Reason: Invalid status of handshake response: 503 Service Unavailable; Exception type: com.sap.core.connectivity.tunnel.core.handshake.TunnelHandshakeException

    #ERROR#com.sap.core.connectivity.tunnel.client.handshake.ClientProtocolHandshaker#notification-client-38-1#          #Invalid status of handshake response: DefaultHttpResponse(decodeResult: success, version: HTTP/1.1)
    HTTP/1.1 503 Service Unavailable
    date: xxx, xx xxx 202X xx:xx:xx
    connection: close
    content-length: 0

**Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Cloud Connector release independent.
  • SAP Business Technology Platform (BTP).

Product

CONNECTOR FRAMEWORK all versions ; SAP Connectivity service all versions

Keywords

SAP Cloud connector, SCC, CC, connector, SAP CC, subaccount, sub-account, sub account, region, tenant, 503,  Service Unavailable, com.sap.core.connectivity.tunnel.client.handshake.ClientProtocolHandshaker, Invalid status of handshake response, SAP Cloud Connector, release independent, SAP Business Technology Platform, BTP, subaccount tunnel, SCC tunnel issue, tunnel stops working, sudden tunnel disconnection, SCC trace, ljs_trace.log, scc_core.trc, TunnelClientErrorHandler, tunnel processing error, handshake response, 503 Service Unavailable, ClientProtocolHandshaker, TunnelHandshakeException, Invalid status of handshake response, DefaultHttpResponse, HTTP/1.1 503, proxy server, proxy port, network blockage, connectivity issue, handshake failure, service unavailable, SCC error log, notification client, tunnel handshake, internet connectivity path  , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem

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