SAP Knowledge Base Article - Public

3652403 - Table Borders and Formatting Lost When Copying and Pasting Tables from Excel to Rich Text Editor (RTE) - Recruiting Management

Symptom

Table formatting disappears when copying and pasting tables from Excel to Rich Text Editor (RTE).

  • Table borders disappear.
  • Column widths are changed.

Affected Pages (Examples):

  • Job Requisition page - Rich Text fields
  • Manage Recruiting Email Templates
  • Manage Offer Letter Templates
  • Latest Applicant Workbench > Application > Correspondence (View Email body)

Unaffected Pages (Examples):

  • Job Requisition page - Job Profile tab
  • Contact Candidate (Email body)

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Copying and pasting tables with formatting from Excel to RTE in Job Requisition richText fields, such as the Internal Job Description Header.
  2. Select "Keep Formatting".
  3. Observe that the formatting is visible before saving.
  4. Save the changes.
  5. Observe that the table borders disappear.

Cause

This is a known issue.

The issue occurs when the font-family name is not in English, such as 'ＭＳ ゴシック', which the current code does not support.

Resolution

Product Engineering will provide a code fix. This article will be updated once further details are available.

Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.

Workaround: 

Use the English font name. 

Operating system settings can affect how font names are displayed, so the English name may not appear in the font list. If the English name is missing, enter the font‘s official English name manually.

  1. Open the document.
  2. Select the text you want to copy.
  3. In the font dropdown, type the official English font name and press Enter (For example, change 'ＭＳ ゴシック' to 'MS Gothic' -- see Microsoft Typography).
  4. Select the text again and confirm the font name is changed.
  5. Copy the text and paste it into the Rich Text Editor
    MS Office Change Font.png

(For SAP Support: refer to internal memo)

See Also

For More information on the limitation and known issues of the Rich Text Editor, please see the KBA below.

  • KB Article 3602342 - Updated and Standardized Rich Text Editor in Recruiting - Recruiting Management

Keywords

SFASE-3174, RCM-156965, RCM, RTE, Table, Excel, Formatting, Style, Lost, Disappear, Remove, Invisible, Border, Line, Column, Language, English, font-family, CSS Style, HTML , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem

Product

SAP SuccessFactors Recruiting 2505 ; SAP SuccessFactors Recruiting 2511