3652659 - Error "The predecessor & has the status incorrect" on in-house repair process

When deciding a follow up document for an in-house repair object (e.g. a repair quotation), the following error is thrown and it's not possible to continue the process:

• "The predecessor &has the status incorrect"

SAP S/4HANA Cloud Public Edition

1. Go to the 'Perform Prechecks' app.
2. Enter the in-house repair order.
3. Select the concerned repair object.
4. Click on 'Decide'.
5. Choose a follow-up document.
6. Error "The predecessor & has the status incorrect" is thrown.

This error is generic and can indicate different issues in the in-house repair order:

• Returns order is created with a serial number that was created without activating the equipment view. In this case, an in-house repair is created with the repair object and the above error. 
  • If the equipment view is activated for the serial number later, this error doesn’t go away and it blocks the further processing of the repair object. 
• In-house repair order was created for a business partner with the flag "Not Released" active.

As a workaround, it's advised is to create a new in-house repair order. To prevent both causes above, make sure: 

• The returns order is created with the serialized equipment created correctly: with the equipment view active.
• None of the business partners involved have the flag "Not Released" in the business partner master data.

SAP Help Portal - Configure the Integration with Customer Returns

CRM_COPY022, in-house repair order, equipment, repair object, perform prechecks, decision pending, serial number, material, EQUI, MARA, MARC, R11185, Business partner has status not released , KBA , CRM-S4-IHR-2CL , S4CRM: In-House Repair (Public Cloud) , Problem