SAP Knowledge Base Article - Public

3652827 - Groupware Integration Side Panel Pinned in New Outlook not working

Symptom

Open the Server Side Integration Side Panel in New Outlook and Pin it, side panel getting hide after switch to other folder.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Cloud for Customer Server Side Integration

Reproducing the Issue

  1. Open Server Side Integration side panel in New Outlook
  2. Click Pin SAP Cloud for Customer Add-in

  3. Navigate to other folder
  4. Pinned Side Panel Getting hide/removed

Cause

For New Outlook, sometimes navigate to another folder might not select any Item, Server Side Integration Side Panel will not appear if no item be selected or multiple items be selected. Because once no item be selected or multiple items be selected, the SSI cannot identify which email/item should be parsed.

Resolution

Kindly select only one item/email, the pinned Side Panel will displayed.

Keywords

Server Side Integration, Pin, Side Bar, Side Panel, item, email , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem

Product

SAP Cloud for Customer core applications all versions