SAP Knowledge Base Article - Public

3652832 - Onboarding processes not archived despite successful execution of close onboarding process job due to missing "ONB2CancelOnboardingReason" picklist - Onboarding

Symptom

The close onboarding process job runs successfully, but all onboarding processes are not archived.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Execute the "Close Onboarding Process Job" in Provisioning.
  2. Observe that onboarding processes are not archived despite the job running successfully.

Cause

The issue is caused by a missing "ONB2CancelOnboardingReason" picklist. This picklist stores all supported cancellation reasons for onboarding and is typically created by default in the system. 

Resolution

Manually create the "ONB2CancelOnboardingReason" picklist in the Picklist Center.

In this picklist, external code must include:

  • ONB2_NO_SHOW
  • ONB2_WALK_OUT
  • ONB2_FAILED_BACKGROUD_CHECK
  • ONB2_OTHER
  • ONB2_AUTO_CANCELLED
  • ONB2_DATA_PRIVACY_CONSENT_DECLINED

Keywords

ONB2Process close job, onboarding processes not archived, SAP SuccessFactors, ONB2CancelOnboardingReason, type not found error, provisioning job, archiving onboarding tasks, onboarding cancellation reasons, SAP_ONB2_ProcessClosurePeriodConfig, onboarding task archiving, Picklist type not found , KBA , LOD-SF-OBX-JPC , Process close job , Problem

Product

SAP SuccessFactors Onboarding all versions