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SAP Knowledge Base Article - PreviewSymptom
When an email activity is created via OData, the system automatically updates the "From Name" field with the name of a Business Partner (BP) if a match is found.
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Environment
SAP Cloud for Customer for core applications
Product
SAP Cloud for Customer core applications all versions
Keywords
Email activity via OData, From Name overwrite, Business Partner name mapping, OData API email creation, MessageFromName behavior, EmailCollection entity, Email activity integration , KBA , LOD-CRM-SRP-INT , Ticket Interactions , LOD-CRM-SC-EML , Email , Problem
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