3653200 - Error "An error occurred, kindly retry" while generating Token for Oauth - OpenID on SAP BI 4.3

• While generating token using OpenID connect SSO authentication, there is an error:
  • "An error occurred, kindly retry.
    If issue persists, please contact your administrator.
    Please close this window"
  • 

On the APS logs hosting the Security Token Service (STS) contains below details: 

• |EFDA000F7D044D5B91824B2CBBD06E8A14|2025 07 10 15:04:06.116|-0500|Error| |==|E| |aps_<HOST>.APS.CMSprocessing| 9704|71610|Transport:Shared-643/52| |40|0|0|0|.generateOAuthRefreshToken|<HOST>:9704:71610.48312:1|-|-|.generateOAuthRefreshToken|<HOST>:9704:71610.48312:1||||||||||com.businessobjects.pjs.services.sts.ServiceHelper||STS: An unexpected error has occurred (FWM 02004) Received fatal alert: handshake_failure
  com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred (FWM 02004)

The error about SSL handshake visible in logs occurs when generating an OAuth Refresh Token for database access.

• High-level trace logs indicate: "Failed to generate refresh token (or) forming redirect URL for BILaunchpad/openDocument workflow."
• Error code: FWM 02004
• Detailed error: "Received fatal alert: handshake_failure"
• Error message: "An error occurred, kindly retry. If issue persists, please contact administrator. Please close this window."

• SAP BusinessObjects Business Intelligence Platform BI 4.x
• All Supported operating System
• OAuth

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