3653214 - Unable to view observation tasks under proxy

• Learning administrators are unable to view observation tasks when using the proxy feature.
• When attempting to open or resume an observation task, the following validation error is displayed: "Please correct the following errors before proceeding: The checklist is no longer available for observation."
• Upon clicking "OK" on the error message, the proxy session terminates, and the user is redirected to the administrator's own Learning home page.

SAP SuccessFactors Learning

1. Access Learning Administration >
2. Navigate to People > Users and search for a user >
3. Launch the proxy session for the selected user >
4. Scroll to the Requests for Me section and locate an observation task >
5. Attempt to open the observation task by clicking Open Observation or Resume Observation (if the task was already started) >
6. Observe the validation error message: "Please correct the following errors before proceeding: The checklist is no longer available for observation."
7. Click OK on the error message >
8. The proxy session terminates, and the user is redirected to the administrator's own Learning home page.

• The reported scenario is caused by the "newSessionForEachDeeplinkFromBizX" setting.
• When this property is set to true, a new session is created each time a deeplink is clicked in proxy mode. This terminates the proxy session and triggers an access check on the administrator's side, redirecting the user to the administrator's Learning home page.

1. Navigate to System Administration > Configuration > System Configuration > BIZX >
2. Locate the "newSessionForEachDeeplinkFromBizX" setting >
3. Change the value of this property from "true" to "false".

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